BJ App Privacy Policy – How We Protect Your Data

1 Introduction

BJ App ("the Platform", "we", "us") is committed to protecting the personal information of every player who uses the platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by BJ App.

By registering an account on BJ App, making a deposit in PKR, placing a bet or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is collected and used as described here, you should not create an account or continue to use the platform.

This policy applies to all features of BJ App including account registration, identity verification, PKR deposits and withdrawals, the Slots section, Live Casino, Sports Betting, the VIP Programme, Promotions and any customer support interactions.

2 Data We Collect

BJ App collects personal data in two ways: information you provide directly during registration and account use, and information collected automatically when you interact with the platform.

Information you provide directly:

• Registration details — your full name, date of birth, email address and the mobile number used to register your account.
• Identity verification documents — a copy of a government-issued identity document such as a CNIC, where requested to verify your age and identity.
• Payment information — your JazzCash or Easypaisa mobile number, Raast account details or bank account details used to process PKR deposits and withdrawals. Full payment credentials are handled through secure tokenised channels and are not stored in plain text on BJ App systems.
• Support communications — any messages, chat logs or emails you send to the BJ App support team.

Information collected automatically:

• Device and browser data — device type, operating system, browser version and screen resolution collected when you visit or use the platform.
• Log data — IP address, pages visited, time spent on each page, links clicked and errors encountered, recorded automatically in server logs.
• Session and betting activity — records of your deposits, withdrawals, bets, game sessions and bonus transactions, which are maintained as part of your account history.
• Cookie data — session identifiers and preference settings stored via cookies. See Section 8 for full details.

3 How We Use Your Data

BJ App uses the personal data it collects for the following specific purposes:

BJ App does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If a decision about your account is made based on data analysis — such as a fraud flag — you may contact support to request a human review of that decision.

4 Payment Data

All financial transactions on BJ App are conducted in Pakistani Rupees (PKR). The payment channels we support include JazzCash, Easypaisa, Raast and standard bank transfer. When you initiate a deposit or withdrawal through any of these channels, the transaction is processed through secure, encrypted connections.

BJ App does not store your full JazzCash or Easypaisa mobile wallet credentials, your bank account login details or your card PIN. Payment details shared for the purpose of processing a transaction are tokenised — meaning a reference token is stored rather than the actual sensitive data — so that your account can be associated with a payment method without storing the underlying credentials in a readable form.

Transaction records — including the amount in PKR, date, time, channel used and transaction status — are retained as part of your account history. These records are necessary for dispute resolution, withdrawal processing and account verification purposes.

5 Sharing With Third Parties

BJ App does not sell, rent or trade your personal information to any third party for their independent use. Data is shared with third parties only in the following specific and limited circumstances:

• Payment processors — when you make a deposit or request a withdrawal in PKR, the necessary transaction data is shared with the relevant payment provider (JazzCash, Easypaisa, Raast or your bank) to complete the transfer. This is the minimum data required to process your transaction.
• Identity verification providers — where BJ App uses a third-party service to assist with the verification of identity documents, the relevant document data is shared securely with that provider for the sole purpose of completing your verification.
• Platform technology providers — game providers, server infrastructure operators and platform software vendors may have access to certain technical data as part of operating and maintaining the platform. These providers are contractually bound to handle data securely and not to use it for their own purposes.
• Legal and compliance obligations — BJ App may disclose personal data if required to do so by applicable law or in response to a valid legal process. We will not disclose more data than is required to comply with such an obligation.

When any third party receives personal data from BJ App, they are contractually required to process it only for the purpose for which it was shared, to protect it using appropriate security measures, and to delete it when it is no longer required for that purpose.

6 Data Retention

BJ App retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods vary by data type:

• Account registration data — retained for the duration of your account and for a minimum of five years after account closure, to support any retrospective account queries or dispute resolution.
• Transaction records — PKR deposit, withdrawal and betting records are retained for a minimum of five years for financial record-keeping purposes.
• Identity verification documents — retained for the duration required by applicable identity verification standards and deleted thereafter.
• Support communications — retained for up to three years after the last interaction to allow context in any future support queries.
• Log and session data — retained for up to twelve months for platform security and fraud detection purposes, then deleted or anonymised.

If you request deletion of your personal data after closing your account, BJ App will delete all data that is not subject to a mandatory retention requirement. Data that must be retained for legal or financial compliance purposes will be held for the minimum required period and then deleted.

7 Security Measures

BJ App takes the security of your personal data seriously and has implemented multiple layers of technical and organisational measures to protect it against unauthorised access, loss or misuse.

• Encryption in transit — all data sent between your browser or app and BJ App servers is encrypted using TLS (Transport Layer Security). This means your login, personal details and payment information cannot be read by anyone intercepting the connection.
• Password security — account passwords are stored using strong one-way cryptographic hashing. BJ App does not have access to your plain-text password and cannot retrieve it. If you forget your password, it must be reset rather than recovered.
• Access controls — access to systems that hold personal data is restricted to authorised BJ App personnel only, on a need-to-know basis. Access is logged and reviewed regularly.
• Fraud monitoring — BJ App continuously monitors account activity for signs of unauthorised access, unusual login patterns and suspicious transaction behaviour. Accounts showing anomalous activity may be temporarily restricted while we investigate.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your BJ App account has been accessed without your authorisation, contact support immediately so we can take protective action.

8 Cookies

BJ App uses cookies — small text files stored on your device — and similar technologies to make the platform work correctly and to improve your experience. The types of cookies used on BJ App are as follows:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session, maintain your account state and enable core features like the cashier and bet placement. The platform cannot function correctly without these cookies and they cannot be disabled.
• Preference cookies — these remember your settings, such as your preferred language or display options, so that you do not need to re-enter them each time you visit.
• Analytics cookies — BJ App uses anonymised usage analytics to understand how players navigate the platform, which sections are most visited and where technical errors occur. This data is used to improve the platform and is not linked to your personal identity.

BJ App does not use tracking cookies that follow your activity across other websites, and does not serve third-party advertising cookies on the platform. You can control cookie settings through your browser, but disabling essential cookies may prevent parts of the platform from working correctly.

9 Your Rights Over Your Data

As a BJ App account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact BJ App support with your account username and a description of your request. We will respond within a reasonable timeframe.

• Right of access — you may request a copy of all personal data BJ App holds about you. We will provide this in a clear, readable format.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure — you may request deletion of your personal data. We will delete all data not subject to a mandatory retention requirement. Data that must be retained for financial or legal compliance will be held for the minimum required period.
• Right to restriction — in certain circumstances you may request that we restrict the processing of your personal data, for example while a correction request is being resolved.
• Right to object — you may object to certain types of data processing, including processing based on legitimate interests rather than consent or contract.
• Right to data portability — you may request your personal data in a structured, commonly used format so that you can transfer it to another service if you wish.

BJ App will not charge you a fee to exercise any of these rights in normal circumstances. If a request is manifestly unfounded or repetitive, we may apply a reasonable administrative fee or decline to act on the request, in which case we will explain our reasoning.

10 Minors

BJ App is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit or use any part of the BJ App platform.

If BJ App discovers or is notified that an account has been registered by a person under 18, the account will be closed immediately. Any deposits made will be returned to the original payment method after deducting any applicable processing costs, and any winnings generated will be voided.

If you are a parent or guardian and believe that a minor has registered an account on BJ App using your payment details or device, contact support immediately with the account details so we can take prompt action. Please also review our Responsible Gaming guidance, which includes advice on preventing underage access to gaming platforms.

11 Policy Updates

BJ App may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data protection standards, or changes in the services we provide. When material changes are made to the policy, active account holders will be notified via their registered contact details.

The updated Privacy Policy will be published on this page with a revised review date. If you continue to use BJ App after an updated policy has been published, that constitutes your acceptance of the changes. If you do not accept the updated policy, you should close your account and request deletion of your data before the changes take effect.

For minor clarifications or corrections that do not materially affect how your data is used, BJ App may update this page without specific individual notification.

12 Contact Us

If you have any questions about this Privacy Policy, want to understand how your data is being used, or want to exercise any of your data rights, please get in touch with the BJ App support team. We are available around the clock via live chat when you are logged in to your account.

For data-related requests — such as data access, rectification or deletion — please contact us by email at the address shown in the footer of this page. Include your registered account username and a clear description of your request. We will acknowledge your request and provide a full response within a reasonable timeframe.

BJ App takes privacy concerns seriously and will treat all data-related queries with the same priority as account and payment support queries. If you are not satisfied with the response you receive, you may escalate your concern by contacting us again and requesting escalation to a senior team member.